Shipping Policy:

Your delivery will come by a national carrier. By law they are only required to deliver to a loading dock. If you don’t have a dock and your item is heavy, you will need to take your item off the truck so please have enough help available or order lift gate delivery (see below). If you need 24-hour notice before delivery please let us know as additional charges may apply. For larger items, we highly recommend that you pre-measure your doorways to make sure they will fit. You must be able and available to receive your merchandise when the truck arrives, if the truck needs to return another day, storage and/or re-delivery charges will apply


Do not sign for or accept delivery without opening the package & inspecting for damage inside and out! Do not sign for damaged products. The trucker should not rush you. 10-15 minutes is a reasonable amount of time to expect to be given to thoroughly inspect each item. If the driver is rushing you, ask to speak with his dispatcher. Note anything unusual with the packaging ie. a dent in the carton, different colored shrink wrap etc. Take a photo if possible. If you wish to accept the item with a packaging or product irregularity, be sure to clearly note on the bill of lading any packaging or product issues and also mark “Possible concealed damage, subject to further inspection”  But you will then have to accept what the trucking company will pay if you file a claim. In any case, please immediately report any damage to our serrvice dept. at 888-585-CHEF.  

Shipping Terms:

Free Freight means free shipping to anywhere in the United States, except Hawaii and Alaska (Manitowoc ice machines include free shipping to Hawaii, Alaska and most of Canada).

Lift-Gate Delivery (Price varies per manufacturer) - Lift-gate delivery is where the freight carrier uses a lift to lower your equipment to the ground. If you do not have a loading dock and lift-gate is required please let us know at the time of the order so we could arrange it for you. Please also note the Lift-Gate Delivery is to curb side, and it is the purchaser’s responsibility to bring the unit indoors. If you need help to get your item inside you might want to consider our Inside Delivery Service (listed below).

Inside Delivery (Call or request price at checkout) – Inside Delivery is when the carrier will move your equipment into your building. This is assuming that it’s on the first floor and the carriers don’t have to carry your merchandise up or down any staircase.

Expedited Shipping (Call 888-585-CHEF) – We also provide expedited shipping in certain cases for an additional charge. Expedited orders will be processed by Chef Supply LLC with-in 12 business hours. Please note that even if your order is on expedited shipping, Chef Supply LLC cannot be help responsible for delays cause by the manufacturer or freight carrier. / Chef Supply LLC cannot guarantee shipping times (or manufacturing time, when item is not currently available). If you require your equipment on a set date, please order early and allow ample time for the delivery.

Free Freight

Free freight means free shipping for equipment purchases to anywhere in the United States, except Hawaii and Alaska (Manitowoc includes free shipping to Hawaii, Alaska, and most of Canada).

Canadian Customers the shipping is free; however you will be responsible for all duties and taxes once the unit arrives at the border. Please arrange with a Clearing House to have unit(s) cleared through customs. If you do not have a Clearing House, please call us at (xxx) xxx-xxxx and we will give you our Clearing House. The Clearing House must be paid independently of your Chef Supply Order.

You will be responsible for taking your equipment off the truck when it arrives (unless you add Lift-Gate or Inside Delivery at Checkout).

If you require Lift-Gate, Expedited, or Inside Delivery, see our Shipping Policy.

Note: We only collect sales tax for items shipped to KY & IN Please note, certain MFG require a minimum order. Minimum order requirements will show up in the shopping cart. (Typically, $100.00-$150.00)